Technical Support Engineer (L1)

IDT is looking for a Technical Support Engineer. 

The primary role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.

At this role you will:

• Proactively monitor all production networks, applications, and services.
• Respond to & resolve alerts/alarms according to standard operating procedures.
• Track all issues in a ticketing system.
• Escalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.
• Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.

We expect you to have:

• Excellent monitoring/troubleshooting skills.
• Working knowledge of Windows and Linux OS, Networks.
• Working knowledge of issues/ticket track system.
• Good level of English – B2 or higher.

Bonus points for:

• New Relic (or Datadog or SolarWinds).
• Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
• Linux/Unix - basic knowledge.
• Networking (basic understanding of BGP, MPLS, OSPF protocols).

We are pleased to offer:

• Remote work opportunity!
• B2B Employment ($, gross).
• Really good hardware.
• An exciting and challenging job with talented people around.
• Great learning and growth opportunities.
• Compensation for professional training, seminars, and conferences.
• First-class English lessons.

Scheduling/ shifts:

• 5/2 schedule: Sunday - Thursday 11PM - 7:30 ET (9AM - 5:30PM GMT+5)

A few words about us:

IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues. 

We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

We understand the challenge of being apart from those who matter most. Boss Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.