Technical Support Specialist

Why Join Our Team?
POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.
We are looking for smart, hardworking, ambitious people who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute - we are highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results.

Our Technical Support Specialists is a great role for someone looking to break into the tech field or for an experienced technician looking to join a small, fast-growing company. As a small business, our top priority is finding the right person, not just another employee.

What's it like working at POS Nation? https://youtu.be/8b9ikkkyElI

This job is based in our office in Charlotte, NC. No hybrid or remote work is available for this position.

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of POS Nations software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently, while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

• We are Certified Great Places to Work for 2022!
• Monthly company events
• 401k investment opportunity
• Medical, Dental, and Vision Plans
• Paid Time Off

Salary: $41-52k, depending on experience