Technical Support Specialist III

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Key responsibilities include, but are not exclusively:

• Working in compliance with legislation and IMS (required for all)

• Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.

• Provide mentorship and feedback on diagnostic and test procedures required for support of systems

• Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.

• Gives primarily input or develops solving documentation. Validates service sophisticated fixing documentation and software.

• Cultivate and develop positive working relationships with Field Service Engineers (FSE's), Applications, other Global Technical Support (GTS) groups, Development and Operations

Requirements:

• BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)

• Typically requires 3+ years' experience with service and/or manufacturing in high-tech industry or laboratory

• All-round technical knowledge and practical skills in multidisciplinary trouble shooting

• Proven track record as a self-starter who is also highly productive when not supervised

• Works with demanding customers and understands the importance of customer relations and intimacy

• Project leader skills

• International Travel (50% of working time following initial training period)

• Proficient in English (verbal and in writing)

• Other language skills are an asset

Competencies:

• Customer Focus

• Communication

• Detailed Problem solving

• Planning / Prioritizing & Goal setting

• Decisiveness

• Tolerance of Ambiguity

• Partnership

• Energizing others

• Flexibility

• Decision making and Problem Solving

• Gets Results

• Relationship building

• Influence & Persuasion

At Thermo Fisher Scientific, each one, of our 100,000+ outstanding minds, has a unique story to tell. Join us and chip in to our unusual mission-enabling our customers to make the world healthier, cleaner and safer.