Technical Writer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk

Your Role and Responsibilities
Technical writers plan create and maintain educational content and user documentation as an integral part of the engineering or user experience. The content is often in the form of documentation but may also be UI text sample code videos or other educational material. Regardless of the content medium technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.
Step in and be part of IBM System Development Lab community outstanding for its innovation and team spirit offering one of the broadest project portfolios of hardware and software technologies within the IBM Corporation.
Engineers in our team work inside a highly agile development environment and are responsible for the full software development life cycle – ranging from designing and implementing of the new product features testing for industry-leading quality assurance over to continuous product delivery as well as supporting our global customers. You should be thrilled by emerging technologies with our software products for future Mainframe and Cloud-based markets.
What you will do (Roles & Responsibilities) :
As a Technical Writer (Information developer)/ Editor you will be responsible for writing editing and publishing high-quality documentation for Products on IBM Cloud Storage Systems.

• Decipher technical documents for IBM Cloud Storage Systems and associated Software and be able to write procedures and documents required for client reference.
• Gather inputs from development/engineers document the features/defects Release notes and publish documentation in IBM Documentation.
• Use IBM guidelines correct grammar and style guide and document accordingly.
• Work with developers to ensure document accuracy.
• Review written technical documents for clarity grammar spelling punctuation content and style. Make any necessary corrections to technical documents.
• Ensuring that all written content meets IBM standards.
• Developing communicating and adhering to goals for content workflow and the aim of writing.
• Work on automation where possible and think of process improvements.
• Work end-to-end on release cycles from analysis of requirements up to publishing content.
• Work collaboratively with team members leads developers quality engineers project managers and usability experts to document our products and make our product easier to use.
• Write technical documentation for developers including concept documents how-to guides and API reference documents.
• Design and organise documentation sets for new features.
• Rewrite and reorganise existing documentation to improve the customer experience.
• Edit clarify and proofread documents written by others and coach non-writers on ways to improve their writing skills.
• Manage documentation projects and take responsibility for the quality of documentation.

Required Technical and Professional Expertise

• 4-6+ years of relevant industry experience
• Good communication and inter-personal skills
• Ability to decipher technical documents and write from a user perspective.
• Ability to understand new features from developers and write a documents on same explaining the features in a manner easily understood and usable by Customers.
• Ability to pick up tools and knowledge in the ever-changing environment quickly and able to deliver as per schedule with quality.
• Proven experience as a technical writer / Editor and in working with a variety of style guides.
• Strong writing editing and proofreading skills.
• Documentation Development Life Cycle knowledge.
• Technical documentation knowledge using various tools like Git GitHub Jenkins Jira Microsoft Office suite web publishing or similar tools.
• Excellent communication skills: verbal written and presentation.

Preferred Technical and Professional Expertise

• Knowledge about Cloud technologies and emerging trends
• Knowledge about Virtualisation concepts and understanding of Linux
• Excellent communication skills: verbal written and presentation.