Technology Lifecycle Services Manager

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

As a Technology Lifecycle Service Manager (TLS) you will have the opportunity to thrive in caring for the “infrastructure supporting our world”.

In addition to the people management and standard technology support skills often associated with this position a TLS manager takes pride in being IBMs technology support ambassador. An individual that leads highly skilled technology experts to support crucial infrastructure of IBMs Clients ensuring that clients understand the benefits of a worldwide network of support as well as the importance of implementing the Lifecycle aspects of support.

With an outstanding global network of Technology and Innovation Centers IBM TLS is a pioneer in providing solutions supporting our Clients Infrastructure proving to the Leader in Support as a Service and HW & SW Maintenance as well as a leader in innovative Proactive Support Platforms utilizing AI.
Embracing IBMs Support Technology leading our experts’ teams as well as working together with the worlds finest and most accomplished Technology Scientists you will soon become one of IBMs TLS ambassadors to our clients giving you the possibility to enjoy their trust and support IBMs mission to support the backbone infrastructure of the world.
In IBM TLS we are passionate about Technology and Support. We take pride in supporting Infrastructures of scale and solve issues enabling our clients to perform and enjoy the technology they have from IBM.

Required Technical and Professional Expertise

• Experience in “Support as a Service” solutions Solutioning and Problem Analysis as well as deep knowledge of “Proactive Support Platforms” on Clients premises.
• Experience in Operating Systems HW & SW Support as well as Operational Services.
• Ability to analyze complex/new situations anticipate potential problems and future trends assess opportunities impacts and risks as well as develop business in Technology Lifecycle Services.
• Professional communication and negotiation skills.
• Experience in leading other professionals as well as being adaptive and versatile in communicating with clients and international teams utilizing advance negotiation skills leading to solutions and successful business outcomes.
• Experience in leading international teams during client critical situations
• Proved experience leading multi-functional multi-talented teams working with modern edge technology supporting special or complex projects both national and international.
• Demonstrate lead capabilities within the Organization supporting functional or unit mission.
• Capability to Influences people and organizations in technology and business plans including executive management.
• Fluent in English and Greek

Preferred Technical and Professional Expertise

• Expertise with Support Platforms & AI for Support
• Expertise with Support Metrics SLAs and Reports
• Experience with modern technology in Server & Storage
• Experience with current Operating Systems and Hypervisors (ie RHEL AIX System I zOS)
• Experience with escalation management systems
• Proven success in communication and personal relationship development across all levels from engineers to CIOs
• Experience in handling finance matters (P&L) of a Technology Support