TikTok Commerce-Logistics Solution & Experience Manager

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

The Logistics Solution Manager will focus on overseeing the ecommerce logistics network setup and operation in target country, including courier delivery, fulfilment warehouse, reverse logistics, buyer seller service and policy.

Your role:
- Be responsible for target country logistics planning and solution design, launch the system and business infrastructure and solution to enable the e-commerce business.
- Define both short-term and long-term strategy and optimal process to gain better performance for platform, merchants, consumer, creators.
- Solution includes but not limited to warehousing, network design, carrier management, transport, fulfilment service and policy design, logistics procurement etc.
- Coordinate with internal and external team, resource and channels, ensure the design solution is launched with high quality to grow our ecosystems in target country.

Qualifications

Minimum Qualifications
- E-commerce Logistics and supply chain working experience and background.
- Have experience launch business, building from 0 to 1.
- Have seller facing or seller business ownership experience, understand well how to use logistics to grow seller business; also have deep understanding of buyer experience point view of logistics solution and function.
- Data driven mindset, strong on data analysis.
- Fluency in English, knowing European market ecommerce & supply chain landscape.

Preferred Qualifications
- Bachelor's or Master's degree, with significant experience in program or product management roles.
- Have a systematic understanding of systems and technical tools.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.