TikTok Shop - Chief of Staff (Malaysia)

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly-contested space amongst leading Internet companies, and its future growth cannot be underestimated.

The Chief of Staff will be a key player in navigating the intricacies of external processes and providing strategic guidance to the company's leadership. This role requires a highly organized and strategic thinker who can collaborate with internal stakeholders, particularly management and country leads, to drive the successful implementation of company goals.

Responsibilities
1. External Relationship:
- Develop a deep understanding of external processes and regulations relevant to the company's operations
- Act as a bridge between industry regulatory authorities and business. Follow up on various policies and regulations, and effectively communicate and interpret them, to promptly report the industry's development, achievements, difficulties, or suggestions to regulatory authorities as a key external spokes person
- Key point of contact with regulatory officials, industry stakeholders, trade associations, and proactively identifies opportunities to deepen collaborations with key stakeholders for the region assigned
- Advise and guide the management team on navigating external relationships and local regulatory landscapes

2. Strategic Guidance:
- Work closely with the Country Lead and executive team to formulate and articulate strategic initiatives.
- Provide insights and recommendations to ensure the company's goals are aligned with regulatory requirements and priorities.

3. Internal Stakeholder Collaboration:
- Collaborate with internal stakeholders, including management and country leads, to gather insights on regional challenges and opportunities.
- Facilitate effective communication and collaboration across departments to ensure cohesive implementation of strategic initiatives.
- Work with local teams to find opportunities for process improvement and business optimization and recommendation to TikTok Shop

Qualifications

- Proven experience working with senior leaders/executives to establish strategic plans and objectives.
- Proven experience in leading and partnering with cross-functional team
- Solid experience in business management role(s) and superior analytical and project management capabilities. Proven ability in prioritizing workflows, working independently within tight deadlines, and collaborating across teams
- Ability to effectively handle ambiguity, to collaborate and partner with business leaders and to be effective in a matrixed multinational corporate environment.
- Ability to Influence - strong influencing skills in an external context; plus strong influencing and change management skills to effectively manage internally in a complex matrix environment that is undergoing transformation and change.
- External Relations - proven track record of at least 7-8 years in consultancy, corporate, (inter-)governmental organisation or trade association.

Preferred Qualifications:
- Masters or higher-level degree in Business Administration, Economics, International Relations
- Proficiency in English and Malay

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.