TikTok Shop - Global Selling Anti-fraud Operations Program Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Operations Program Manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.

Responsibilities:
- Research fraud-related policies and build effective enforcement tools and processes to penalise bad actors and prevent risk while balancing user experiences
- Actively analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Identify vulnerabilities and how they are used to abusing the platform to inform strategy insights
- Regularly produce high-quality fraud reports to summarise new trends and business impacts and present them to senior management teams
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities
- Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications:
- Minimum of 3 years professional experience in operation and investigation related to fraud, abuse, or cybercrime

Preferred Qualifications:
- E-commerce risk control strategy experience is a plus
- Detail-oriented, analytical, and good project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.