TikTok Shop - GTL - Seller Engagement Assistant Manager

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

The Seller Engagement Assistant Manager will become a knowledge center within the TTS Delivery business, expected to deeply understand seller needs, effectively communicating these needs across the organization, and driving continuous improvement in seller satisfaction and service efficiency.

-Fostering strong relationships with sellers, ensuring they are satisfied with our services, and facilitating smooth and efficient delivery processes.
- Responsible for managing relationships with key sellers (incl. setting up seller event through communities and gathering), addressing their concerns, and ensuring their needs are met.
- Act as the main point of contact for seller inquiries, handle inquiries, and resolve issues.
- Provide day-to-day support to sellers (coordinate with operations on FM pickup schedule, handling pickup / return complaints, etc.)

Qualifications

Minimum Qualifications:
-Bachelor's Degree in Marketing, Communications, or a related field.
- Minimum of 5 years of experience in seller engagement, customer service, or a related field.
- Proven track record of managing relationships with key stakeholders, including high-value clients (VIP sellers).
- Experience in managing teams, including overseeing multiple direct reports.
- Excellent communication and interpersonal skills, with the ability to conduct presentations and sharing sessions.
- Event planning and management experience, particularly in organizing seller engagement events and community gatherings.

Preferred Qualifications :
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Familiarity with data analysis tools and software (e.g., Excel, Google Analytics, or similar platforms).
- Proficiency in using communication tools and platforms for remote collaboration.
- Strong data analysis and reporting skills, with the ability to generate and interpret reports to inform strategy.
- Ability to disseminate information effectively through reports, presentations, and training sessions.
- Experience in information gathering from various sources, such as seller visits, surveys, and feedback forms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.