TikTok Shop - Product Manager, Billing and Settlements

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

The Operation Product team is responsible for building out the infrastructure, tools, and platforms necessary for our TikTok Shop Employees. This product manager will be responsible for developing product strategy and roadmap for our internal finance management system.

This role:

- Strategic Vision & Roadmap: Architect and implement a visionary product roadmap for Settlement, Payouts and internal financial management, drive growth and innovation.
- Product Design and Implementation: Manage settlement and payouts for merchants/creators/partners, optimizing payout timing, accuracy and transparency, ensure timely and accurate revenue recognition.
- Collaborative Product Development: Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes.
- Business Alignment: Foster strong relations with the key stakeholders, for example operation team, product operation team, customer support team, etc. align goal, priority and roadmap with key stakeholders. Plan key product initiatives and push key stakeholders to achieve the goals.
- Performance Analytics: Provide critical insights into product performance. Understand user's pain points and how to address the gaps.
- Research & Investigations: Lead investigative endeavors to really understand our users' key asks, understand the product best practice in US markets.

Qualifications

Minimum Qualifications

- Ability to collaborate and build trust with engineers, UX designers, product operations and other cross-functional teammates.
- Ability to think creatively and approach key problems with system-level thinking.
- A minimum of 5 years' product experience in settlement, payout or financial management product areas.
- Excellent analytical skills and able to communicate concisely and influence outcomes.
- Understand users' key ask to the e-commerce platform and the best practice to address these points.
- Skilled in the creation of delightful, polished and performant products for the US market.

Preferred Qualifications

- Industry knowledge of eCommerce.
- Experience in one or more of the following: Tax Engine / Billing Systems / Financial Systems.
- Analytical mindset with excellent quantitative reasoning, creativity and strategic skills.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.