Trading Support

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary: 

The Trading Support team is responsible for providing support on trading-related concerns and issues. The ideal candidate will have a passion for sports, an analytical mind, and the ability to work well under pressure.

Key Responsibilities:

• Handles day-to-day players’ trading-related queries through Zendesk and ensures efficiency. 
• Manual correction of settlement in connection to client complains
• Data verification is done using different sources to check game/player statistics.
• Monitoring game schedules and results (US Sports especially).
• Work closely with other Operations teams to ensure that any trading-related concerns are addressed
• Provide excellent customer service to clients and respond to any inquiries or concerns promptly

Qualifications:

• Experience in sports gaming and betting
• Passion for sports and a good understanding of various sports and their rules
• Knowledge of sports betting markets and betting odds
• Ability to work well under pressure
• Excellent communication and interpersonal skills
• Experience in customer support
• Ability to work independently and remotely
• Willing to work on shifting the schedule

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.