Trip Consultant

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are looking to add a Trip Consultant to our Inside Sales team. Those in the Trip Consultant role are responsible for helping customers throughout the “life of a guest” experience. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large. 
 
POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMTED TO: 

• Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments. 
• Sales Generation - Leverage all potential guest points of contact generated through incoming calls, Trek Travel website forms, catalog requests and other marketing initiatives from both new and repeat guests, referrals, and business clients to convert contacts leads into sales. Actively seek out and initiate new ways to effectively sell Trek Travel to new / repeat guests to achieve established sales goals. 
• Exceptional Guest Service - Answer all incoming calls and respond to callers’ questions on specific Trek Travel trips and destinations. Review trip itineraries to convey trip information, details, and logistics to guests. Book guests on their trips and input guests’ information into our database. This could include 3+ hours per day on the phone with guests. 
• Comprehensive Knowledge of Trip Information and Logistics - Gain an in depth and detailed understanding of all trips in all destinations including trip logistics, trip activities, terrain information, local attractions and customs and all other trip information available to better convert contacts into sales/bookings. 
• Leverage Trek Travel CRM / ERP system to create outbound sales opportunities with repeat guests. 
• Tracking and Reporting – As needed in MS Excel, Word, and NetSuite. 
• Availability Monday-Friday - schedule may flex to include evening and weekend hours depending on time of year. 

WHAT ELSE WE’D LIKE TO SEE FROM YOU: 

• You believe in the importance of hospitality and customer service, recognizing that customers are all around. 
• You rock a positive attitude and always ask ‘How can I help?’ 
• You exude Fun and Flexibility while contributing to the overall success of your team. 
• Excellent communication skills – verbal & written. 
• Customer service experience and CRM experience preferred. 
• Expert attention to detail, efficiency and works with a sense of urgency. 
• Takes initiative to continuously improve processes and is solution oriented. 
• Driven by sales numbers and hitting sales goals. 
• Team and company culture are important to you. 

TREK TRAVEL OFFERS: 

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued.
• Competitive health care
• Dental and vision insurance
• Flexible Spending Accounts (FSA)
• Short Term/Long Term Disability 
• Life Insurance
• 401(k) with company match
• Competitive Paid Time Off package
• Paid Holidays
• Reward program for sustainable commuting to the office. 
• Employee trip discounts 
• Outdoor industry discounts
• … and more! 

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel’s competitive benefits package. This position reports to the Sales Manager and will work cross-functionally with sales and the technology department on various projects. This position is based at our office located in Madison, Wisconsin with the flexibility to work remotely. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!