Undergraduate Trainee - Site Reliability Engineer (Unified Support)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are an equal opportunity employer and value diversity at our company.

• Manage an incoming queue of varying case types within SLA and OLA targets
• React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
• Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
• Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
• Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items
• Work Time is Monday - Friday ( Europen Time)
• Internship duration is one year

Qualifications

• Working towards a bachelor’s degree in a relevant discipline such as Computer Science, Information Technology, Information Systems Management, Systems Engineering, Networking or an equivalent qualification. 
• Understanding of basic concepts in Cloud computing

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.