Underwriting Operations Trainer

Remote, United States | Customer Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

Lemonade is looking for a passionate and experienced Underwriting Operations Trainer to join our Learning and Development (L&D) team. This role will be responsible for designing, developing, and delivering underwriting training programs that blend technical underwriting expertise with innovative learning strategies.

The ideal candidate will have a strong foundation in underwriting operations, a deep commitment to continuous learning, and the ability to translate complex processes into engaging training experiences, equipping our underwriting team with the knowledge, skills, and tools necessary to excel in their roles, ensuring alignment with quality standards and organizational goals.

In this role you'll

• Design and implement comprehensive training programs for the underwriting team, focusing on operational processes, risk assessment, and underwriting guidelines
• Develop educational initiatives for both new hires and experienced underwriting team members, ensuring that training content meets the needs of varying skill levels
• Collaborate with internal stakeholders, including the Underwriting, Claims, and Customer Experience teams, to develop training modules that support underwriting best practices and compliance
• Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness
• Create and maintain knowledge materials, such as Standard Operating Procedures (SOPs), underwriting guidelines, and interactive training resources
• Integrate Quality Assurance (QA) feedback into training programs to ensure that underwriting operations align with Lemonade's quality and performance standards
• Monitor and evaluate training effectiveness through feedback, learner assessments, and performance data, continuously refining training programs to improve outcomes
• Foster a culture of continuous learning within underwriting operations, encouraging professional growth and development
• Stay informed of industry trends and best practices, sure Lemonade's underwriting training remains innovative and forward-thinking

What you'll need

• 3+ years of experience in underwriting operations, with in-depth knowledge of underwriting guidelines, risk assessment, and operational processes
• 1+ years of experience designing and implementing training programs, preferably within the insurance industry
• Strong understanding of Learning Management Systems (LMS) (examples - 360 Learning and Guru) and other training technologies, with experience in creating engaging, accessible, and effective training content
• Proven ability to translate complex underwriting concepts into training materials that are easy to understand and apply
• Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience
• Strong leadership and communication skills, with a track record of fostering a learning environment and supporting the professional development of team members
• Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables
• A passion for innovation in learning and development, with a commitment to staying ahead of industry trends and best practices.

At Lemonade, we welcome candidates who are excited about learning and adapting to the evolving field of automation and underwriting, as a commitment to innovation and growth is a core part of our culture.

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $50,000 - $60,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.