(US) Director, Professional Services - Acute and Payer

Key Responsibilities:

• Develop and execute ongoing implementation strategies for the Consulting and Configuration teams to improve the customer experience, reducing time to value and enhance team member experience aligned to the Acute & Payer Business Unit Objectives and Key Results
• Champion and drive initiatives, working within teams and with cross functional team members, that support the Acute & Payer strategic direction.
• Partner with Professional Services Directors and Team Managers to optimize utilization, forecasting, and capacity management.
• Act as clinical expert and a point of escalation for external and internal issues during the project delivery phase.
• Influences Go to Market teams (Product, Solution Design, Sales, Professional Service and Success) to enhance the customer experience, ensure team readiness for new solutions and features, provide feedback for improvement on existing solutions, and influence change.
• Establishes OKRs aligned to A&P strategic direction, customer feedback, challenges, and requirements, and drive continuous improvement across the Consulting and Configuration teams.
• Acquire extensive knowledge of the Acute and Payer solutions and Professional Services best practices to optimize standards of practice and knowledge exchange across the Consulting and Configuration teams.

Qualifications & Skills:

• 10+ years of experience in healthcare with clinical expertise, consulting with Provider and Payers to leverage technology to enhance workflows that optimize care delivery and enhance patient outcomes.
• 7+ years of leadership experience, ideally in the healthcare or healthcare IT setting, with the ability to coach and mentor leaders and individual contributors of various levels.
• MBA, PMP
• Passion for driving clinical and economic improvements to improve social determinants of health.
• Proven track record of process improvement across multiple teams.
• Self-starter who thrives in a fast-paced, ambiguous environment with a deep passion for the customer and team experience.
• Ability to travel to corporate offices and customer sites as required (estimated 30% travel).