(USA) Specialist, Supply Chain Management

Position Summary...

What you'll do...

Customer Service Responsibilities

• Provides assistance to suppliers, buyers, and associates by:
  • Helping suppliers locate lost merchandise and fixtures.
  • Answering questions regarding policies and procedures.
  • Supporting associates with tasks and projects.

Safety and Security

• Maintains safety and security of the floor area by:
  • Following all safety compliance procedures.
  • Monitoring suppliers in the area.
  • Reporting security issues to senior team members.

Work Area Maintenance

• Ensure a clean and organized workspace by:
  • Keeping counters and fixtures clean.
  • Guiding suppliers on cardboard and trash disposal procedures.
  • Bailing cardboard and plastic and arranging for their pickup.
  • Recycling cans, plastic, and paper per company guidelines.
  • Performing general housekeeping (e.g., organizing, sweeping, operating floor scrubbers, removing trash).
  • Restocking supplies.
  • Clearing aisles for buyer walk-throughs and ensuring pallets are properly wrapped and slotted.

Merchandise Shipment Accuracy

• Oversees accurate merchandise handling by:
  • Logging deliveries in receiving logs.
  • Sorting and palletizing merchandise by buyer and event.
  • Ensuring merchandise is delivered to correct aisles.
  • Staging pallets sold to the associate store and verifying shipment accuracy.

Supplier Assistance

• Supports suppliers with:
  • Deliveries at the drop-off door.
  • Researching misplaced or incorrectly sent merchandise.
  • Addressing claims and lost freight issues.
  • Following up with suppliers for sample pickups or shipments.

Team Collaboration and Leadership

• Leads and participates in team activities by:
  • Sharing resources, information, and tools.
  • Identifying customer needs and prioritizing business objectives.
  • Coordinating and executing work assignments.
  • Offering advice, feedback, and support to meet deadlines and quality standards.
  • Helping team members adapt to changes or new challenges.

Process Improvement and Collaboration

• Develops and implements effective processes by:
  • Collaborating with managers, co-workers, customers, and business partners.
  • Analyzing information from multiple sources.
  • Monitoring progress and addressing areas for improvement.

Compliance and Integrity

• Promotes compliance with company policies and ethical standards by:
  • Explaining, guiding, and demonstrating proper business practices.
  • Implementing corrective action plans.
  • Using the Open Door Policy to address concerns.
  • Assisting management in resolving ethical and compliance issues.

Minimum Qualifications:

• Customer Service Experience: At least 1 year of experience in customer service.
• Supply Chain Knowledge: Background in supply chain operations or related fields.
• Strong Communication and Organizational Skills.
• Team-Oriented Attitude: Collaborative mindset with the ability to support and work effectively with surrounding teams.

Leadership Expectations

Respect for the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others' contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Service to the Customer/Member:

Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The hourly wage range for this position is $21.00-$40.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supply Chain, Transportation

Bachelors: Logistics

Primary Location...

311 North Walton Boulevard, Bentonville, AR 72716, United States of America