User Experience Lead, Payments

Description

Hi, We're AppFolio.

We're innovators, changemakers, and collaborators. We're more than just a software company - we're a cloud-based powerhouse that creates products to make our customers' lives easier. We're revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

AppFolio is looking for our next design and user experience leader, working to improve how property managers, owners, and vendors manage payments.

The UX Design Lead manages and mentors a small team of designers and is primarily responsible for leading the direction of a holistic product experience across several small, cross-functional product development teams. An evangelist for user-centered design, this individual has a unique talent and passion for translating complex tasks into simple interactions, driving ease of use as our key competitive advantage.

The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working alongside Software Engineers, QA Engineers, and Product Managers to build revolutionary software solutions.

Responsibilities:

• Manage and mentor a team of 2-4 UX designers
• Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams
• Participate in executing on a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs
• Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping
• Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming actives as well as pairing with engineers on design
• Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas
• Facilitate user research, in collaboration with the team, to validate prototypes and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns
• Inspire teams beyond good usability to user delight by promoting beautiful, cutting-edge visual design

Knowledge and Skills:

• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
• A cutting edge portfolio of software design that demonstrates outstanding interaction design skills across multiple devices and a thorough understanding of graphic design, page layout and typography.
• Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design.
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Demonstrated proficiency in lo-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma). Experience working with a complex design system.
• Intermediate to advanced understanding of HTML/CSS, with direct experience optimizing design concepts around these technologies
• Minimum of 5 years of experience in user experience focused role with demonstrated experience in a manager or mentorship role
• Knowledge and experience with accounting software a plus

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $128,000 - $170,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.