Vetting Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
The Vetting Specialist is responsible for ensuring the accuracy of our organization/charity records stored within our database. This role requires great attention to detail, excellent problem-solving skills, web research, and strong communication.
What You'll Do:

• Act as the initial point of contact and face of the company when engaging with consumers to client programs and eligibility
• Communicate innovative ideas and solutions to drive efficiencies
• Work efficiently alone and with a team to meet individual and company-wide SLAs
• Represent our clients and brand with professionalism and integrity consistently
• Managing workload effectively to prioritize and handle multiple customer inquiries and issues simultaneously while maintaining high-quality support
• Collects and reviews documentation for all consumers and maintains them in the company database
• Various other duties as assigned
• Communicate to management any issues that would affect the business
• Escalating complex or unresolved issues to higher-level support for further investigation and resolution
• Exhibit effective customer service skills.
• Timely and accurate data entry
• Meet personal/team qualitative and quantitative targets

Who You Are/Qualifications:

• One year of client-facing, customer service experience would be an asset in this role
• Exceptional communication skills, written and verbal
• Unwavering professional demeanor and the ability to adapt to various situations
• Self-motivated with the ability to prioritize, meet deadline, and manage changing priorities
• Must be able to work independently as well as in a team environment
• Familiar with Microsoft 365 Office, primarily Word, Excel, and Outlook. Comfortable learning new systems and programs
• Analytical and problem-solving skills

Schedule
Vetting Specialists are scheduled to work 40 hours a week. Monday to Friday, 8 hours a day with a one hour lunch break.
Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US hourly rate: $22.00/hr ($46,000 annually).
Please note that the compensation range specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.