Virtual Clinical Educator

To deliver virtual or telephonic educational support to identified patients and caregivers in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off medical dental vision 401k disability & life insurance paid maternity and bonding time benefits employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition contests and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021

• Awarded a “Great Place to Work” award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• To provide outbound non-promotional disease state related educational support to identified customers as directed by the client company
• To present virtual educational programs to Patients/Caregivers in accordance with client procedures
• Conducting outbound medication adherence support to patients and or caregivers
• Collecting demographic data and disposition for product sample reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts
• To only use approved materials provided by Inizio or by the client without changing copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors as determined by the Client or Inizio

• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates weekly summary of activity reports emails and time reporting
• Attend virtual meetings as required to keep abreast of plans activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Policies and Procedures along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• Current US RN License
• Associates Degree/Bachelors/BSN or equivalent work related experience
• Preferred minimum of 3 years’ experience working in a specific disease state or related field
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly
• Must have stable reliable high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions
• Ability to join frequent meetings and calls without disruption or disconnecting