VTC Subject Matter Expert

Overview

By Light is hiring a VTC Subject Matter Expert to join our team supporting a DISA customer in Tampa, FL.

Responsibilities

• Analyze and assess customer videoconferencing operational environments including designs, configurations, and procedures for customer site equipment and systems
• Advise and recommend alternative methods and architectures for IP video capabilities to meet customer requirements.
• Develop test methods and perform testing and assessments in coordination with customers to assess suitability of customer systems for operational use with DISA IP video services.
• Identify areas requiring technical laboratory testing and hardware or software configuration validation related to customer site technical guidance.
• Provide video network customer migration assistance; identify customer requirements that cannot be met by DISA approved architectures and recommend changes to meet customer requirements for DISA evaluation.
• Analyze conference impacts for their assigned customers and provide problem resolution when conference impacts occur and when necessary coordinate with the Network Operations Center (NOC) to provide customers with recommended Courses of Action (COA).
• Maintain a list of all customer video facilities and customer site diagrams within their Area of Responsibility (AOR) and understand each individual customer's video/audio configurations.
• Assist the PMO in the development and presentation of video related training and briefings to the participating customer organizations.
• Ensure customer understand the services and training opportunities provided by GVS, as well as limitations and issues associated with the multiple video platforms and video edge devices currently used by GVS customers.
• Assist customers with exercise planning and execution.
• Assist customers with the transition from ISDN to IP.
• Periodically review, screen, and track all GVS trouble tickets that could impact the video-related mission.
• Contact individual site facilitators experiencing problems to determine status and provide technical assistance to ensure problem resolution.
• Review reports for all failed and/or flag impacted conferences and report this information up channel.
• Produce weekly and monthly activity and performance reports.
• Other duties as assigned

Required Experience/Qualifications

• Typically requires a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
• Must be technically proficient on all aspects of video telecommunications, to include troubleshooting, diagnostics, and reporting and follow up on incident failures.
• Must be proficient in the use of COMSEC/KEYMAT devices, such as KG-194s and KIV-7s and how they relate to classified video.
• Must be able to brief and interface with Global Video Services (GVS) representatives and high-level DOD counterparts on GVS issues such as all GVS failures/outages and actions being taken to restore service.
• Must possess broad knowledge in one or more areas of unified capabilities (UC) services and network infrastructures that support UC services with specialized knowledge in one or more of the following areas: 1) network architecture, 2) network interoperability, network interfaces and network protocols, 3) transport technology, 4) business organizational alignment, business process development and business case development, 5) network testing, 6) security, and 7) reliability. Capable of working, with supervision, on specific tasks associated with knowledge areas identified above.

Preferred Experience/Qualifications

• It is highly desirable to have technical certifications in Cisco and Polycom, MCUs and CODECs.

Special Requirements/Security Clearance

• Top Secret Clearance