Website Designer (Coordinator)

Together we're on a mission to power every property in the world and to do that we need to find the best talent in the world. That's why we're on the search for a superstar Website Designer (Coordinator).

We’re looking for a Website Designer to join our Professional Services Team who want to disrupt the travel industry and love to travel as much as we do. As a Website Designer (Coordinator) you will make our company motto of “more reservations happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8am to 5pm California Time)

What You Will Do:

• Conceptualize use a consultative approach in creating high quality professional hospitality websites for our customers through our in-house website builder

• Manage the website onboarding projects and service delivery timelines of multiple accounts

• Manage all records and upkeep all task management systems related to websites service delivery

• Directly work with and effectively communicate with our different customer profiles through video calls emails and voice call

• Collaborate with a team of website designers to deliver websites on time

• Assist with website service scoping or questions from potential customers

• Investigate on website errors or support research and suggest on website service improvement

• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns

• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers

• Use graphic design tools to create visual elements that are in line with our customers’ branding

• Resourceful and can research and develop content to build websites quickly

• Passionate about meeting customers from all over the world and happy to provide them genuine customer service

• Problem solver resolves and handles customer complaint

• Up to date with website trends and website development techniques that are most most effective in engaging consumers

• Able to handle multiple deadline-driven pressure

• Involved in developing website service improvement processes and projects

Key Competencies include:

• Creative has a keen eye for design and high attention to detail

• Effective execution and management of several website projects with varying processes in a timely manner

• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills coupled with strong empathy for customers and their success

• Able to lead and collaborate with a diverse team of different personality types

• Open to general changes improvements and process updates

• Highly organized can handle result-driven pressure proactive self-starter and team player with a love of continually improving the processes around you

You’ll Succeed With:

• 1+ years of Website Design and Development experience preferred

• 1+ HTML and CSS experience preferred

• Experience with Adobe Photoshop and Canva preferred

• Experience with (CMS) such as WordPress or Drupal or Duda preferred

• Fluent English

• Background in customer service or professional services onboarding

• Excellent communication skills and a positive attitude

• Excellent problem-solving skills and emotional management

• Excellent internet/wifi connection