WFM Manager - Seat Optimization

The Seats WFM Manager acts as the geo point of contact in ensuring that seats are optimally allocated for all programs. Takes care of seat solutioning for potential ramp ups and ramp downs. Assists the WFM Sr Manager in capturing all program changes and provides recommendations to the Sr Manager
Work environment: It should follow the Clean Room Policy set forth by the company. Individual must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.
Physical demands: This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.
Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

WFM Manager - Seat Optimization

DUTIES & RESPONSIBILITIES:

• Maintain relationships with multiple stakeholders, ensuring a collaborative relationship with each business unit client.
• Deliver presentations to leadership, maintaining strong communication, proactivity, and effective escalation management.
• Present relevant data trends and analysis findings in clear, concise reports to key stakeholders, demonstrating the implications of those trends on the business.
• Serve as a subject matter expert in identifying and interpreting trends and insights related to the overall operational effectiveness of the business, particularly in workforce seats planning.
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
• Design reports, scorecards, dashboards, and ad hoc analyses to deliver workforce insights and KPIs.
• Manage internal and external relationships with HR Business partners, Finance, and Operations management, acting as a credible and consultative partner who understands both business objectives and HR strategies.
• Highlight key organizational trends and collaborate with leadership and business partners to identify causes, costs, and potential interventions/solutions.
• Lead and mentor multiple teams lead by one or more Assistant Managers.
• Effectively coach and mentor the team of analysts within their span.
• Strategic thinker who constantly seeks areas for development to improve revenue, reduce costs, and strongly influence the account P&L.
• Ability to work closely with the Finance team by providing timely and accurate information for financial forecasting and budget creation.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

COMPETENCY REQUIREMENTS:

With Basic Competency Level in ff.: None

With Moderate Competency Level in ff.: Communication Skills (Spoken and Written), People Management/Team Orientation, Process Improvement, Performance Management, Problem Solving, Stakeholder Management, Driving Initiatives, Decision Making, Financial Acumen and People Development

For Internal Job Posting.

1. Must be a regular employee with a minimum of 2 years working experience within the WFM group.

2. Has no disciplinary action higher that a First Written Warning within the past 6 months.

3. Must meet each KPI requirement for at least 4 out of the last 6 months.

OTHER REQUIREMENTS:

Reports to: WFM Senior Manager - Seats

Education and/or Experience:  Preferably holds a minimum of 2 years of college education or a related degree is preferred.

Certificates, Licenses, Registrations:  Not Applicable

Work environment:  The work environment should be following the Clean Room Policy set forth by the Company. They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.

Certificates, Licenses, Registrations:  Not Applicable

Physical demands:  This requires working in a fast pace, but ensuring accuracy on delivery of reports and execution.

Work demands:  The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

Quezon City, Bridgetowne ZetaPhilippines