WMS UAT and Training Lead (Remote with Travel)

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

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The WMS User Acceptance Testing (UAT) and Training Lead at US Foods is responsible for implementing and enhancing US Foods IT and Process capabilities at their assigned Distribution Center(s). This role drives the successful implementation and adoption of the WMS, ensures consistent value creation for stakeholders (primarily technology users), and represents the needs and voice of our Field Operations.
This role will focus on the user testing and training activities for their assigned DC(s). This role will lead the local testing of all relevant WMS functionality, co-develop training materials with partners, train warehouse operators to learn the new system, and perform other operational readiness activities as needed to prepare the DC for WMS GoLive.
As a critical figure in the change management process, the WMS UAT and Training Lead works with all project resources and impacted operations to build trust and consistent, productive lines of communication. As a key part of the WMS project team, this role will be driving the transformation and evolution of fundamental supply chain technology.
The right candidate is a strategic thinker with the ability to think across both physical operations and logical IT processes, someone who can respond quickly to changing business needs & priorities, and someone who offers a proven track record of creating and managing change. They must possess the ability to rapidly earn trust with both stakeholders and team members and can work effectively with cross-functional teams.

RESPONSIBILITIES  

• Establish and maintain relationships with business and technology stakeholders to drive product adoption and understanding by being an active member of the WMS Change Network.

• Co-develop comprehensive test plans with US Foods and partner resources, complete test conditions, and communicate results to project teams and stakeholders

• Review functionality in product demos throughout to ensure the value and quality of features

• Co-develop comprehensive training guides with US Foods and partner resources and lead operators through training exercises to ensure a sound understanding of new processes and supporting technology

• Lead any business or operational readiness tasks (i.e. any advanced process alignment tasks that can be done to get closer to future state now)

• Support inventory health and readiness; visual management (adapt signage, labeling); business cut-over planning; serve as a super-user and cut-over agent during go-live; and floor support for end-users

• Scout future implementations to proactively understand site-specific challenges and organize feedback on solutions

• Lead communication efforts in the field to build positive momentum for the WMS program throughout its lifetime

• Share knowledge to develop future implementation leaders, and when needed, serve as a resource to course correct future implementation teams at other sites.

• Other duties as assigned by manager

RELATIONSHIPS

• Internal: Business Stakeholders and End Users, IT and Supply Chain Project teams, third party implementation and technology partners, Change Management and Learning & Development

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment

• Up to 40% travel.

MINIMUM QUALIFICATIONS

• 8 years demonstrated experience in supply chain operations and the deep use of core supply chain systems

PREFERRED QUALIFICATIONS

• Prior leadership experience with significant change management responsibilities

• Diverse experience with supply chain process design

• Deep experience with distribution center processes and supporting systems

• Prior experience working with third party solutions

EDUCATION

• Bachelor’s Degree, or equivalent experience

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $85,000 - $140,000.

This role will also receive annual incentive plan bonus.

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***