**Start Your Career in Customer Support**

Navigating the Early Years of Your Career: Why You Shouldn't Judge a Job by Its Cover

As a recent college graduate, you're likely eager to put your degree to good use. However, it's essential to remember that your early career choices might not be defined by your degree alone. Instead, focus on opportunities that offer hands-on experience, collaboration with interesting people, and a sense of value within a company.

I used to think that customer support roles were all about packed call centers, rigid scripts, and unskilled workers. But, after taking a chance on a role at HubSpot, I discovered a whole new world. My average day is filled with problem-solving, creativity, and collaboration with talented colleagues.

One of the most significant benefits of my role is the autonomy to solve customer problems independently. I've developed strong critical thinking skills, improved my technical abilities, and learned to communicate effectively with customers. These skills are invaluable, regardless of the career path you choose.

It's also crucial to remember that the customer isn't always right, but it's our job to solve their problems efficiently and empathetically. By picking up on subtle cues, I can tailor my approach to each customer's needs, ensuring a positive outcome.

What I've learned is that it's not about being a tech expert or a robot; it's about being human, passionate, and willing to learn. Our team doesn't rely on scripts or scripted solutions; instead, we have real conversations with customers, which leads to more effective and meaningful interactions.

Don't let stereotypes or preconceived notions hold you back from exploring unconventional career paths. By doing so, you might just stumble upon a role that brings you fulfillment, growth, and a sense of purpose. So, take a chance, and you might be surprised at the opportunities that await you.