京东自营服务体验主管

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

岗位职责：
1、 负责联想消费客户在联想京东自营旗舰店的服务和体验规划管理工作，包括客户服务体验、页面内容体验、产品易购体验、促销参与体验、产品评价体验及售后服务体验，最大化提升店铺客户购买全旅程满意度；
2、 负责相关客户服务体验数据分析和客户体验全链路流程梳理，规划及最大化优化投入产出，提升资源投入效率；
3、 负责店铺客户舆情及客诉问题处理，规避店铺风险；
4、 负责与京东销售、营销岗协同合作，及时转化为优质体验方案，做好客户落地工作；
岗位要求：
1、 本科及以上学历，三年以上电商销售、营销运营经验，从事过3C类电商销售、营销、运营、服务体验管理者优先；
2、 有较强的学习能力、客户洞察能力、资源整合能力、数据分析能力，客户服务意识。
3、 有良好的团队协作精神和沟通协调能力、强有力的执行力及承压能力，具有进取心和创新力。

Additional Locations:
* China - Beijing - 北京（Beijing）