2nd Shift Customer Service Rep

About the role

As a Customer Service Coordinator in a temporary third shift role, your primary responsibility would be to respond to inquiries regarding products and services. This involves providing information, addressing customer concerns, and resolving complaints effectively. You will play a crucial role in ensuring customer satisfaction during non-traditional working hours. Your tasks may include managing various communication channels such as phone calls, emails, and chat support to assist customers with their needs promptly and professionally. Overall, your focus will be on delivering exceptional customer service to enhance the overall customer experience during the third shift.

Shift: Second Shift 2:00 pm - 10:30pm with 8% Shift Differential Pay

This is an onsite role.

What you'll do

• Answers incoming service requests via phone, chat, email, and online platforms from all business units on facility-related issues.
• Generates and dispatches service request work orders for vendor completion and schedules conference rooms and audiovisual equipment.
• Responds to customer inquiries and concerns, ensuring follow-up to guarantee customer satisfaction.
• Updates CMMS, customer service database, and spreadsheets with the latest service information as required.
• Contacts customers for additional details and guides them through the work order process.
• Runs, reviews, and distributes various customer service reports when necessary.
• Assists in training new hires and temporary employees on CMMS, customer service database, email, Live Chat, and Call Center procedures.
• Provides informal help, including technical guidance and training, to colleagues when needed.

What you'll need

• High school diploma or equivalent (GED) is required.
• Prior experience in a Call Center environment is preferred.
• Minimum of two years of relevant experience in customer service or related field.
• Strong communication skills, both verbal and written, are essential.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in using computer applications and software for data entry and communication purposes.
• Willingness to adapt to different communication channels (phone, chat, email).
• Detail-oriented approach to maintaining accurate records and documentation.

Why CBRE?

• Career Development Opportunities: Employees have access to various training programs, mentorship opportunities, and career advancement resources to help them grow professionally within the company!
• Employee Assistance Programs: CBRE may offer programs to help employees with personal or work-related challenges, providing support and resources when needed!

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.