Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

We are looking for a driven, motivated and hungry account manager for our rapidly expanding PSP Account Management team. Our Account management team is responsible for the ultimate success of our client’s

business and in turn PPRO’s long-term success. You will be the main stakeholder (Internally and externally) and the commercial driver that is ultimately responsible for activating PPRO’s portfolio of Local Payment Methods (LPMs), driving revenue and growth for the business. A partner manager will interface with all PPRO teams to ensure the success of our clients is maximised and all opportunities are captured and converted.

Your impact in this role:

• Driving Results – Be the ‘business owner’ ensuring achievement of revenue and share of wallet growth, profit and customer satisfaction. They will be driven, motivated and have an inherent desire to grow the Partner based on a clear business strategy through the creation of additional revenue streams through upselling of new solutions within PPRO’s portfolio of products and additional payment methods.
• Relationship Lead – Deeply embedding PPRO into the fabric of the Partner, creating, strengthening and protecting the relationship. This new employee will gain access to and build relationships with executive level decision makers (including within PPRO), Sales and Account Management leaders and develop connections that create additional opportunities over the short and long term.
• Collaboration – Whilst building relationships with Partners, this employee will be skilled at collaborating internally within PPRO, marshalling resources behind a common goal to successfully grow and delight our customers.
• Innovation – The ability to not only drive results through traditional and existing services but to have the vision and understanding of the needs of the Partner to see ways of adding value to them

What would make you a great fit:

• 3+ years of successful sales or account management experience with a strong network in the payments industry (preferably in the LPM space), building and developing relationships with existing Partners.
• Excellent verbal and written communication skills with demonstrated experience in engaging and influencing senior executives; fluency in other languages is an advantage.
• Naturally persistent and tenacious, always following up and seeing tasks through to timely completion.
• Understanding of cultural differences in doing business with international colleagues and Partners.
• Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• A willingness to build interpersonal relationships deep within our client’s team structures. Our Partner management team develop trusted relationships with our client teams that are directly responsible for the day-to-day partnership, as well as branching out to senior leadership, sales, and marketing teams in order to drive PPRO LPMs to the top of our client’s priority.

What's in it for you ?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year 

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. 

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Chancery Lane, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. Critically there’s also a sun-terrace, and a well-stocked fridge.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.