Account Manager II

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Benefits Start Day 1!

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.

Your Opportunity:

Venture Solutions is looking for an Account Manager to join our team in Grove City, OH!

The Account Manager role is pivotal in maintaining client satisfaction and facilitating the smooth operation of accounts, with a focus on small to medium-sized clients. Account Managers handle change requests, assist in project management, and provide support to larger clients under the guidance of Account Manager IIIs. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Your Responsibilities:

• Client-facing role owning client relationships for small to medium-sized clients
• Provide client support, including responding to inquiries, change requests, resolving issues, and addressing client needs while ensuring timely and accurate implementation
• Communicate effectively with clients on change request projects and provide status updates as needed
• Assist and/or lead in project meetings and change management activities, collaborating with Account Managers, Account Directors, Operations and Development teams
• Coordinate with production and development teams to ensure successful project execution
• Mentor and train new associates, sharing knowledge and best practices to support team growth
• Generate reports and documentation for clients or internal teams, ensuring accuracy and completeness
• Participate in quality business reviews (QBRs) and data gathering for client meetings
• Ad hoc projects as directed by manager

You Must Have:

• 2 years of experience in account management or client services
• Excellent communication skills to convey information effectively in reports, meetings, and status updates
• Strong attention to detail and ability to analyze, problem-solve, and propose solutions
• Interpersonal skills to build and maintain relationships with clients and internal teams
• Resilience, curiosity, and ability to operate effectively under deadlines
• Proficient in MS Suite

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.