Activation Program Manager

Job Requisition ID #

23WD71561

23WD71561, Activation Program Manager

French job description to follow!/La description de poste en français se trouve plus bas!

Position Overview

Autodesk Growth Marketing is looking for an experienced program manager to lead a global program that requires significant cross-team collaboration. You should have experience with subscription and cloud-based offerings across the customer lifecycle, including ensuring sales and customer success strategies that delight and retain customers. You will report into the Manager of Global Account Team Activation. In short, our mission is to align marketing strategy with go-to-market teams across the lifecycle to build relationships and stimulate productive actions within our accounts. Our activation programs require a comprehensive approach that includes design, go-to-market readiness, change management, and establishing new business policies.

Your major focus areas will be on enablement of best practices, scaling processes for a volume audience, influencing customer success standards, and change management. We are looking for a leader who can partner with business leads and other key constituencies to ensure customer satisfaction, deepen product adoption, and increase subscription renewals.

Responsibilities

• Responsible for the end-to-end execution of multiple programs and is accountable for delivering all program components
• Synthesize requirements gathered from multiple (sometimes competing) sources, reconciles conflicts, and advocates for a delivery roadmap that balances multiple corporate objectives
• Work with the Autodesk design teams to create comprehensive designs of the future-state customer experience for programs
• Engage with cross-functional teams to understand business requirements for complex programs and translate them into a logical program roadmap
• Balance requirements with technical feasibility and helps set expectations on the delivery of program components, recommends and articulates alternative program approaches
• Track metrics to inform decision-making on program health and expansion
• Produce and present visualizations to gain alignment and influence with key stakeholders and executives
• Serve as subject matter expert and advocate on Customer Success best practices
• Does all of the above with a "customer first" mindset to ensure what's being delivered results in an exceptional customer experience

Minimum Qualifications

• Bachelor's degree and 5+ years experience managing the concurrent delivery of several customer-facing programs - transaction management, subscription experience or customer success focus
• Experience in a SaaS or subscription-based software company or equivalent consulting engagements
• Presentation skills (in-person and virtual) with different audiences from technical, sales, corporate, and executive roles
• Experience influencing and implementing change within cross-functional teams
• Excellent documentation skills
• Experience working with data independently and with analytics teams to represent program results
• This is a hybrid role with some travel required

Preferred Qualifications

• Interest in new technologies, software industry trends, and design
• Experience with Salesforce.com and sales automation tools such as Outreach, Salesloft, or High Velocity Sales
• Certifications: PMP, LUMA

23WD71561, Gestionnaire de programme d'activation

Presentation du poste

Autodesk Growth Marketing est a la recherche d'un(e) gestionnaire de programme experimente(e) pour diriger un programme mondial qui demande une importante collaboration entre les equipes. Vous avez de l'experience en matière d'abonnements et d'offres infonuagiques tout au long du cycle de vie du client, y compris en ce qui concerne les strategies de vente et de satisfaction de la clientèle qui permettent de seduire et de fideliser les clients. Vous relèverez du ou de la Gestionnaire de l'activation de l'Équipe des comptes mondiaux. En bref, notre mission consiste a harmoniser la strategie marketing avec les equipes de mise en marche tout au long du cycle de vie, de manière a construire des relations et a favoriser des actions productives sur nos comptes. Nos programmes d'activation impliquent une approche exhaustive qui va de la conception a la mise en marche, en passant par la gestion du changement et la mise en place de nouvelles politiques d'affaires.

Vous serez principalement charge(e) de mettre en œuvre les meilleures pratiques, d'adapter les processus a une clientèle considerable, d'influencer les normes de reussite client et de gerer le changement. Nous sommes a la recherche d'une personne meneuse capable de travailler en partenariat avec des chefs d'entreprise et d'autres acteur(trice)s cle(e)s dans une optique de satisfaire la clientèle, d'accroître l'adoption des produits et d'augmenter les renouvellements d'abonnements.

Responsabilites

• Executer de bout en bout de multiples programmes et veiller a la realisation de toutes les composantes du programme
• Faire la synthèse des besoins emanant de sources multiples (et parfois concurrentes), resoudre les conflits et promouvoir une feuille de route de livraison conciliant les divers objectifs de l'entreprise
• Travailler avec les equipes de conception d'Autodesk pour mettre au point des modèles exhaustifs de la future experience client relativement aux programmes
• Collaborer avec des equipes inter-fonctionnelles afin de comprendre les besoins des entreprises pour des programmes complexes, et transformer ces besoins en une feuille de route logique
• Trouver un equilibre entre les exigences et la faisabilite technique et contribuer a definir les attentes en ce qui concerne la mise en œuvre des composantes du programme, en plus de recommander et d'articuler d'autres approches pour le programme
• Suivre les metriques pour eclairer la prise de decision concernant la sante et l'expansion du programme
• Produire et presenter des visualisations afin de susciter l'adhesion et d'influencer les principales parties prenantes ainsi que les cadres
• Agir en tant qu'expert(e) en la matière et defendre les meilleures pratiques en matière de reussite client
• Effectuer toutes les taches susmentionnees en adoptant l'etat d'esprit « priorite au client », de manière a s'assurer que les prestations fournies se traduisent par une experience exceptionnelle pour la clientèle

Exigences minimales

• Baccalaureat et au moins 5 ans d'experience en gestion de livraison simultanee de plusieurs programmes axes sur la clientèle : gestion des transactions, experience d'abonnement ou reussite client
• Experience dans une entreprise de logiciels SaaS ou sur abonnement ou dans le cadre de projets de consultation similaires
• Competences pour les presentations (en personne et virtuellement) auprès d'un public diversifie compose de personnes occupant des rôles techniques, de vente, d'entreprise et de direction
• Experience en matière d'influence et de mise en œuvre de changements au sein d'equipes inter-fonctionnelles
• Excellentes competences en documentation
• Experience de travail avec des donnees de manière independante et avec des equipes d'analyse dans le but de rendre compte des resultats d'un programme
• Il s'agit d'un rôle hybride impliquant un certain nombre de deplacements

Competences souhaitees

• Interêt pour la conception, les nouvelles technologies et les tendances de l'industrie logicielle
• Experience avec Salesforce.com et les outils d'automatisation des ventes tels que Outreach, Salesloft ou High Velocity Sales
• Certifications : PMP, LUMA

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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From health and financial benefits to time away and everyday wellness, we give Autodeskers

the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $82,900 and $143,000. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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