AiOPS Technical Specialist

Introduction
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Your Role and Responsibilities
As a Brand Technical Specialist you’ll work closely with clients to develop relationships understand their needs earn their trust and show them how IBM’s industry leading solutions will solve their problems whilst delivering value to their business.
We’re passionate about success. If this role is right for you then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome a ‘day-in-the life’ of this role may include but not be limited to…
Developing strategies for clients in the design and technical build-out of the infrastructure applications and management of anything IT automation related.
Delivering proof of concepts and simplifying difficult technical topics into understandable client education.
Consultatively building credibility and trust at all levels internally and externally to close highly complex IT Automation technology deals.

Required Technical and Professional Expertise
This is a Technical Sales presales support specialist role who requires the candidate to be an SME for ITOPS Automation solutions

• Knowledge of IT Ops Automation for both Infra Ops and Application Ops area
• knowledge of ITSM process Tools IT Operation Analytics
• Ability to architect ITOPS Automation Solutions using market standard AIOPS Orchestration & Automation platforms.
• knowledge of observability & infrastructure & network monitoring & event management process tools and techniques.
• Ability to create and amend artifacts like case studies reusable solution templates/framework.
• Excellent presentation skills & ability to articulate automation solution & technical topics in IT Operation Automation area
• Self-motivation and ability to represent his/her group in best possible manner within the organisation.

Preferred Technical and Professional Expertise

• Experience working as an IT Operation Automation Solution Architect.
• AIOPS platforms (i.e. ServiceNow ITOM Splunk ITSI Moogsoft …)
• Orchestration & automation platforms (i.e. Ansible Terraform …)
• APM AIOPS tools (i.e. Dynatrace AppDynamics Datadog New Relic Instana …)
• Network Performance management tools (I.e. SevOne SolarWinds …)
• Experience with server virtualisation technologies container and Microservices architectures
• Experience implementing AIOPS solution is a plus