Auto Account Manager (North & South of England)

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

Please note we have 2 open roles available one based in the North of England and one in the South of England. Please state in your application where you are based

At Zopa we work together to provide high quality support to our customers within the financial industry, based on responsible lending of which the role of the Auto Account Manager is a vital function. The aim of this role is to work in conjunction with the Head of Sales and the wider team to grow, develop and maintain close working relationships with Zopa’s portfolio of dealer and broker partners.

This exciting new role in the team will help drive continued growth by owning the overall end to end running of the accounts, helping us to reach and exceed targets. The role will be able to build strong partnerships through the tenure of relationships as well a focus on delivery. 

A day in the life

• Serve as the lead point of contact for all partner account management matters assigned to you
• Develop trusted consultative relationships with key accounts, partner stakeholders and executive sponsors
• Prospecting to your existing network to develop new accounts and help grow the number of partners within the Zopa Auto Finance programme 
• Ensure the timely and successful delivery of our solutions according to partner needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Hold partner business review meetings to discuss performance, growth opportunities and potential risks in line with the cadence set out by the business
• Forecast and monitor key account metrics (KPI’s) e.g. monthly volume, credit quality and rate appetite
• Prepare reports on account status and ensuring that SalesForce is reflective of the relationship and any potential growth opportunities
• Collaborate with sales team to identify and grow opportunities within sector
• Assist with challenging partner requests or issue escalations as needed
• Support in the development of Auto Ops to deliver industry expertise to the Zopa Auto portfolio.
• Hosting webinars/workshops to provide training and assistance to both new and existing partners.
• Ensure internal processes are followed and maintainede.g. Audits and Controls
• Work closely with the Commercial Team to deliver the Auto Partner Success strategy

About you

• You will have an excellent network of dealers already established via your previous experience in the industry. 
• You'll have experience as an Account Manager, an understanding of the Auto trade and the terminology linked to such a role. 
• A strong and empathic communicator able to offer customers a seamless service
• Excellent stakeholder management with confidence to approach others of all levels around the business and externally
• Full UK Driving License ( 6 points) 

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.