AVL Technical Engineer

The AVL Technical Engineer is primarily responsible for providing continuous support of technical needs for campus teams and during campus launches, renovations and major technical updates. This role will act as a resource to staff by providing education and answering technical questions about organizational systems. This role will provide ticket support from the AVL inbox and ensure all campus needs addressed and resolved by weekend services and Switch. The AVL Technical Engineer utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.

At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity. It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.

The AVL Support Team supports all the audio, video, and lighting systems at every Life.Church campus. The team is responsible for the AVL design and implementation for every new campus launch and remodel.

What You'll Do

• Provide ticket support from the AVL inbox, prioritizing the resolution of all campus needs and issues to ensure they are fully addressed before.
• Switch and weekend experiences.
• Determine equipment needs related to tickets and order equipment promptly to resolve issue; if needed equipment not available in the required timeline, provide a temporary solution to avoid disruptions.
• Review and timely respond to Central and campus team questions on technical issues.
• Coordinate and oversee contractors visiting sites to address ticket requests and support the team's initiatives.
• Provide weekend support through on-call schedules on the weekends and Wednesdays on a rotation basis.
• Proactively foster relationships with campus teams to build relational equity and collaboration.
• Proactively check-in with campus staff to ensure operations are running smoothly.
• Develop relationships with vendors to continuously develop knowledge of Life.Church utilized technology equipment.
• Support project design initiatives related to campus launches, renovations and overall technical updates.
• Collaborate with Central and campus teams to create a list of equipment and coordinate installations with key vendors.
• Support the training and development of campus technical volunteers.
• Provide direction and best practices to contractors.
• Actively manage inventory tracking for Campus equipment, ensuring accurate and detailed inventory information is recorded.

Skills Needed to Succeed

• Excellent verbal, written, and interpersonal communication skills to maintain relationships and partnerships.
• Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.
• Clearly explain complicated and detailed processes in a concise and simple way.
• Ability to self-motivate, take initiative, make independent decisions, and problem-solve.
• Ability to collaborate in a team environment and work independently.
• High School Diploma or GED.
• 3+years of related work experience.

Benefits We Offer

- Paid parental leave, including maternity, paternity, and adoption leave.

- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons. 

- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health. 

- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase. 

- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment! 

-$160 annually in development dollars for team members to invest in their professional growth. 

- Casual dress and work environment.

- And much more!

Our Beliefs, Culture, and Commitment to Diversity

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.