AWS Support Engineer III

Job Description:

As an L3 AWS Support Engineer you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues architect solutions and provide technical leadership to the support team.

Key Responsibilities:

Architectural Oversight:

Design implement and optimize cloud architectures for performance security and scalability.

Conduct Well-Architected Framework reviews.

Complex Troubleshooting:

Resolve critical issues involving hybrid environments multi-region setups and service interdependencies.

Debug Lambda functions API Gateway configurations and other advanced AWS services.

Security:

Implement advanced security measures like GuardDuty AWS WAF and Security Hub.

Conduct regular security audits and compliance checks (e.g. SOC2 GDPR).

Automation & DevOps:

Develop CI/CD pipelines using CodePipeline Jenkins or GitLab.

Automate infrastructure scaling updates and monitoring workflows.

Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.

Develop and maintain Helm charts for consistent application deployments.

Implement GitOps workflows

Disaster Recovery & High Availability:

Design and test failover strategies and disaster recovery mechanisms for critical applications.

Cluster Management and Operations

Design deploy and manage scalable and highly available EKS clusters.

Manage Kubernetes objects like Pods Deployments StatefulSets ConfigMaps and Secrets.

Implement and manage Kubernetes resource scheduling scaling and lifecycle management.

Team Leadership:

Provide technical guidance to Level 1 and 2 engineers.

Create knowledge-sharing sessions and maintain best practices documentation.

Cost Management:

Implement resource tagging strategies and cost management tools to reduce operational expenses.

Required Skills and Qualifications:

Technical Skills:

Deep understanding of AWS core services and advanced features.

Strong expertise in AWS automation scripting (Bash Python PowerShell) and CLI.

Experience with AWS CloudFormation and Terraform.

Knowledge of AWS security best practices identity and access management and networking.

Capacity Planning: Analyze future resource needs and plan capacity accordingly.

Performance Optimization: Identify and resolve performance bottlenecks.

Migration and Modernization: Lead complex migration and modernization projects.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Customer-focused approach.

Certifications (Preferred):

AWS Certified Solutions Architect - Professional

AWS Certified DevOps Engineer - Professional

AWS Certified Security - Specialty