Back Office Operations Analyst

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

About the Back Office Operations Team:

Varo is here to change the banking industry. We work hard to create the best personal banking experience possible for our customers. We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all functions within the Back Office Operations group; we’re here to support and protect our customers while actively improving processes end to end. This includes but is not limited to Account Closures, Charge Offs, Unclaimed Property, Mailroom Operations, Garnishments / Levies, Third Party Verification, Privacy, Tax Operations, Qualifying Direct Deposit, etc. 

Work we’ve done and where we’re going:

We’re designing a best in class servicing strategy that fits the lifestyle of our target customers. Come and help us bring that strategy to life! The Back Office Operations team is focused on executing and improving our current processes, adhering to regulatory requirements and with high attention to detail and timeliness. Each analyst is encouraged to keep an eye out for holistic improvement opportunities within our processes and across the entire organization. This role requires self-management, focus, and critical thinking. We need to always ask why we’re doing things the way we are - that is where improvement opportunities may lie.

What you will do:

• Execute and manage assigned Back Office caseload with a high attention to minute details, while maintaining quality and timeliness
• Be willing and available to come into the Draper office for a few hours each day (cadence may fluctuate) to retrieve mail from the Post Office, open, sort, and scan mail to different areas of Varo, handle secure documents, and other various mailroom duties
• Work directly with government agencies, law enforcement, and other third parties to execute requests and assist in resolving problem accounts/escalations, while evaluating processes for continuous improvement to enhance productivity and quality
• Provide superior customer service to both internal as well as external customers and partners
• Follow Varo procedures to comply with all regulations as required by law, including but not limited to: The Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and other regulations as it relates to the position

You’ll bring the following skills and experiences:

• A high passion and commitment around providing best-in-class customer service and satisfaction
• Proven ingenuity, creativity, and resourcefulness in decision-making and independent problem-solving
• Flexible, adaptable, highly motivated, enthusiastic, dedicated to delivering quality results with a fast turnaround
• Comfortable working in a fast-paced environment with strict timeframes, highly sensitive documentation, and the need for significant attention to detail
• Analytical and strategic critical thinking, with the ability to recognize and call out transformative opportunities for business processes via automation and data-driven decisions
• Availability to work in the Salt Lake City office up to 5 days a week

We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.

CCPA Notice at Collection for California Employees and Applicants:

https://varomoney.box.com/s/q7eockvma9nd2b0utwryruh4ze6gf8eg