Billing Analyst

We’re looking for a Billing Analyst to support billing, payments & reporting for our eCommerce segment. You’ll be responsible for monitoring of day to day billing & payment volumes - analyzing data to make strategic and data-driven insights. This role will be a critical component to our quote-to-cash operational processes, ensuring data accuracy supporting operational improvements. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in the Pacific Time Zone in Canada & the United States. In this role, you will report to the Director, Revenue Accounting Operations. 

WHAT YOU’LL DO:

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• Work closely with Accounting Operations team to compile, analyze, and track eCommerce billing data
• Actively monitor and report on customer billings, payments, declines, refunds, chargebacks
• Develop and utilize spreadsheets and templates to track relevant customer insights in relation to billing
• Work alongside Director of Revenue Accounting Operations to analyze payment data, identifying opportunities and cross collaborating with Product, Marketing & Engineering
• Collaborate with Product & Finance on changes/improvements to quote-to-cash processes
• Create reporting templates to export and track end-to-end transactional data - ensuring all transactions are accounted for on a monthly basis
• Analyze fees in relation to billing/payment vendors including but not limited to software fees, payment processing fees, interchange, etc.
• Assist customer support with customer inquiries, advising on best practices
• Assist Accounting Operations with ad-hoc support with new initiatives
  
  

WHAT YOU’LL NEED:

• Bachelor's Degree in Accounting or Finance, or equivalent education and experience
• Understanding of billing, collections and receivable procedures 
• Strong analytical & organizational skills - ability to handle large amounts of data with accuracy
• Proficiency in MS Excel 
• Experience with Zuora and Salesforce preferred
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs 
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding 
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions 
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished 
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects 
  
  

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Remote #LI-EM