Billing Support Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking a Revenue Cycle Billing Support Manager to join our team. Reporting to the Senior Financial Operations (RCM) Manager, this role will oversee the onshore billing team, manage an offshore billing vendor, and ensure seamless billing processes and systems. This individual will be responsible for the execution of billing and collections operations and spearheading continuous process improvement in end to end revenue cycle management alongside cross-functional teams.

This role requires a high level of organization and attention to detail, strategic thinking and analytical work, experience in healthcare payer operations, and comfort leading direct reports in dynamic, fast-paced environments with evolving priorities. The right candidate will have experience in collaborative and problem-solving environments, bringing a bias to action in managing complex processes.

Required Qualifications

• 4+ years of experience in revenue cycle and/or strategy consulting, leading end-to-end transformation (process, technology, and people), and managing offshore/onshore teams

• Demonstrated knowledge of revenue cycle management, with a focus on healthcare claims billing, denial resolution, and managing insurance and patient accounts receivable (AR) 

• Expertise building processes and utilizing tools to drive optimization and efficiency

• Skillfulness in applying structure, cross-functional partnership, prioritization, and effective communication to solve complex problems across the organization 

• Proficiency in leveraging data through modeling (Google Sheets/Excel) and creating simple data visualizations to track performance and guide business decisions

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Previous experience in a startup environment

• Expertise with using analytical tools such as Looker and SQL to inform decision making 

• Technical savviness and fluency with tools such as Google Suite, Zendesk, Salesforce, EHRs, or similar platforms

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Compensation Range: $95K - $106.2K

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