Business Manager

Overview

Are you an experienced business professional who wants to enable our regional sales centers to execute against sales priorities and exceed sales targets? If so, then Microsoft's Small, Medium, Corporate (SMC) & Digital Sales Team is looking for you!

Be a part of a multi-generational, diverse and customer-obsessed team that demands excellence. Develop and apply your skills alongside the leading technology, marketing and sales experts in a dynamic, fast-paced sales environment. And most importantly, achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud.

The Business Manager will support the SMC team across US and Canada and is a strategic role that designs and executes key business rhythms, as well as leads and drives key communications and milestones related to business planning for in-year and future-year workstreams and activities. The successful candidate will gain a deep understanding of SMC operating model, rhythm of business, and be part of a dynamic, fast-paced and quickly evolving sales organization. This position is a strategic contributor operationalizing, communicating, and executing the sales strategy.

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set three bold ambitions for ourselves: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We were recently recognized as the most attractive global employer and have been and continue to be known for our exceptional citizenship and community efforts. We have offices and career opportunities in all 50 U.S. states and 250+ countries around the world.

Responsibilities

Business Operations

• Partners with the leadership team to develop and execute planning processes, ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Helps in managing the team's rhythm of business (ROB). Works with cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities. Collaborates with the leadership team to articulate objectives that are in alignment with the goals of the organization. Reviews adherence to privacy and compliance.
• Ensures internal continuation of business operations during all times, including periods of change or special circumstances. Contributes to finding workable solutions to business problems. Communicates business continuity plans with Microsoft corporate Crisis Management, Business Continuity teams, and with partners.
• Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Ensures alignment for strategy initiatives across functions for their area of ownership. Identifies best practices for strategy execution, leverages information, advocating for business cases, and may present cases to leader. Researches and proposes options to the leadership team. Tracks and reports on key performance indicators (KPIs); may define measurement plans.
• Uses understanding of the organization's strategy and deliverables for the upcoming year(s) to design budgets. Uses short and/or long-term forecasting plans built in collaboration with the leadership team. Contributes to identification
• of actions that can course-correct and drive performance improvement. May manage complex budgets with significant negotiation. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning.

Maximizing/ Extending the Leader

• Leverages or continues to build broader networks to foster relationships that support execution across the business. Manages and cultivates relationships with leaders and peers of internal teams.
• Leverages knowledge of the leader's goals and approach to ensure team activities are aligned with the leader's objectives. Supports the leader in communicating key goals, priorities, and definitions. Maximizes a culture to support and represent the leader and team. Participates in and provides perspective and a point of view to the leader on specific areas within or external to the organization, and with regard to communications, budgets, people, and the team pulse. Informs tactical and strategic business decisions for leader. Supports the landing of organizational changes (e.g., employee data management, skilling plans, landing quota).

Organizational Health

• Monitors team/organization health and supports the leader in responding to team culture issues, as well as promoting culture initatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. In partnership with Human Resources, tracks Microsoft Poll responses and assists with a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization.

Special Projects/Programs and Initiatives

• Contributes to cross-team projects as needed to meet the changing business environment and manage business needs. Engages in well-defined projects/programs while executing aspects of projects/programs for larger areas, including work on strategic efforts that require hands-on experience which may be across multiple disciplines.

Specialty Responsibilities

• Supports the development of content for internal communication. Partners and leads communications team to land internal and/or external content. Communicates relevant information to the organization as required.*
• Leverages manager input to create foundational and storytelling content to articulate strategies, results and goals for internal and external forums (e.g., external or customer meetings, executive meetings, event presentations). Synthesizes findings within workstream and identifies links to broader strategic efforts for content and external facing thought leadership. Leverages understanding of audience needs to ensure content is tailored to audience preferences and breaks down complex information into actionable steps for audience. Carries out related reporting and exception management as required.*
• Helps drives accountability for the team and organization in executing core business activities. Uses understanding of priorities based on scorecards and communicates in a simple way. Aligns priorities with key performance indicators (KPIs) and performance metrics. Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization. May use qualitative data for tracking performance.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 4+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR equivalent experience.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 15, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.