Channel Admin - TEMP

Join a Global Team Making a Lasting Impact with Lumivero

Are you ready to be part of a team that’s changing the world? At Lumivero we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research decision-making and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed confident decisions.

We are looking for a detail-oriented and organized Channel Administrator to join our team in the software industry. This role will provide critical support to our channel sales team assisting in the management of partner relationships maintaining accurate records and ensuring smooth operational processes within our partner ecosystem. The ideal candidate will have a strong administrative background exceptional attention to detail and a commitment to supporting the success of our channel partners.

Responsibilities

• Partner Support and Onboarding: Assist in the onboarding process for new channel partners ensuring they have the necessary documentation training and resources for a smooth start.

• Channel Program Administration: Maintain accurate records of partner agreements certifications and performance metrics updating the system as needed.

• Orders processing: Process orders received manually in a timely manner and help solve issues with the partner order application(s).

• Operational Efficiency: Manage and update internal systems including CRM platforms (e.g. Salesforce) to track partner activities sales orders and contract renewals ensuring data accuracy and integrity.

• Invoicing and Billing Support: Coordinate with finance teams to ensure accurate billing and timely payments assist with partner commission reports and address any discrepancies.

• Sales Enablement Support: Provide channel partners with updated marketing materials product information and training resources to enhance their knowledge and effectiveness in selling our solutions.

• Report Generation: Generate regular reports on partner performance sales pipeline and other key metrics for the channel sales team and management.

• Communication and Issue Resolution: Act as a point of contact for channel partner inquiries routing issues to the appropriate internal teams and ensuring timely resolution.

• Process Improvement: Identify opportunities to streamline channel processes increase partner satisfaction and improve operational efficiency.

Requirements

• 2+ years in an administrative or support role preferably within the software industry or in a channel/partner environment.

• Proficiency in CRM software (e.g. Salesforce) to manage partner data generate reports and track activities.

• Ability to compile analyze and present data related to partner performance and other metrics.

• Exceptional attention to detail with the ability to manage and update data accurately across multiple systems.

• Strong verbal and written communication skills to work effectively with both internal teams and external partners.

• Proactive problem-solver with the ability to handle partner inquiries and operational challenges effectively.

• Collaborative team member who can work cross-functionally with sales finance and operations teams to support channel success.

Help Transform Our World with Powerful Insights – Join Our Team!

At Lumivero we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect organize and analyze structured and unstructured data to identify risks opportunities themes and patterns. Lumivero empowers them to do it all smarter better and faster!

Our diverse global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve the products we create and the problems we solve.

Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion disability sex sexual orientation gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Lumivero is an E-Verify Employer. You can review the E-Verify Poster.  Lumivero is committed to supporting individuals requiring accommodation in the application process.