Client Services Project Manager III

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:

• Independently manages a client portfolio of moderate to strategic or complex projects
• Leads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
• Empowered to design the preliminary design of the study and manage the study, end to end
• Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
• Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.

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• Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
• Structures project(s) in line with client strategy, inclusive of identifying needs, establishing goals, defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
• Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
• Effectively defines, tracks, and manages budgets and revisions to reflect scope changes and established commitments.
• Understands customer contract terms & conditions and skilled in negotiation techniques

• Performs and interprets comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
• Knowledgeable of Thermo Fisher's solutions portfolio and communicates company's value proposition in relation to the competition.

• Independently leverages and interprets data to ensure successful project results and customer satisfaction.
• Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
• Advances the efficiency and effectiveness of work processes, procedures, and outputs.

• Seeks mentorship and guidance to drive personal development and further strengthen project management.
• Ensures that all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium.
• Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
• Takes ownership for project results, fosters respect from team members, and ensures agreement on the overall vision.

• Education: Bachelor's degree or equivalent experience
• Years of Experience:
• 4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
• 3 years experience acceptable if holding an advanced degree