Client Success Specialist, New York

About the role

Uber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the New York territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

What the candidate will do

- Manage and expand a book of business that consists of the highest value local restaurant groups in the greater New York market

- Collaborate with your accounts and unlock growth and expansion opportunities

- Educate the merchants on the value of in-app marketing, Ads, and other product offerings

- Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues

- Maintain merchant retention and facilitate brand expansion

- Develop a strong Uber-first mentality to achieve both personal KPIs and business goals

- Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

- Act as an ambassador of Uber Eats' mission, brand, and product

- Travel at least once a month to the assigned territory

- This position requires 2-3 days in-office

Basic qualifications

- At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)

- Proficiency in Salesforce and Google Sheets/Excel

Preferred qualifications

- Experience dealing with integration/POS related issues

- Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan

- Experience in SQL

- Ability to clearly frame a value proposition and build a case by asking the right questions

- Persistence and influence to overcome objections and gain commitment from clients

- Ability to manage complex problem solving when working towards a goal

For New York, NY-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.