Clinical Health Coach

Our Story 

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values

• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.

• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage

• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit

• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

Where you’ll see your impact 

As an exceptional Health Coach, you’ll be responsible for onboarding and supporting patients using the NuvoAir Home technology for remote (home) monitoring as well as coaching members to set and achieve health goals. This is very much a relationship-focused position designed to help our clinical partners and patients leverage our platform to its greatest extent. Our mission is to support people with long term respiratory conditions to engage in self monitoring of health, to understand their health data and to use data to have collaborative conversations with their healthcare teams. As a health coach with expertise in supporting behavior change, and a passion for digital health, you will be pivotal in helping our users to engage with their health data and use it to influence their health related behaviors.

What you’ll be responsible for 

Warm and Engaging We're looking for someone with a naturally warm and extroverted personality. You'll be connecting with older patients, requiring patience and the ability to establish a comfortable and trusting relationship.

Extensive Patient Interaction (90% of the time): You will spend at least 90% of your time actively engaging with patients through various modes of communication such as video calls, phone calls, SMS, and chat. You will work hours that align with your patient panel's location, with efforts made to match your time zone with that of your patients during the recruiting process.

Goal Setting and Follow-Up: You are responsible for setting up personalized health goals for each patient and ensuring these goals are met through regular follow-ups, encouragement, and adjustments as necessary.

Data Triage and Clinical Team Coordination: You will monitor patients' health status and are responsible for triaging important data to the clinical team, especially if a patient's health status shows signs of decline.

Additional Responsibilities:

Proactively reach out to patients to keep them motivated and engaged with our care model.

Onboard patients and provide regular check-ins, offering education on maintaining a healthy lifestyle with comorbidities.

Document updates and verify information in our EHR, ensuring the full clinical team has up-to-date health information.

Collaborate with the clinical team to discuss patient needs.

Assist patients with technical challenges related to NuvoAir technology.

Contribute to workflow and process improvements in collaboration with the Director and VP of Clinical Operations.

Healthcare experience as a background in the medical field is a must have

Exhibits a startup-ready mindset, adaptable to a dynamic environment where patient needs are prioritized.

Passionate about health and wellness, often engaging in conversations about healthy habits.

Comfortable in engaging conversations, and known for making others feel at ease.

Salary Range: $40-$45k/year USD plus bonus!!

Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable.

#LI-REMOTE

#BI-REMOTE

You’ll love us because:

• Mission driven culture that’s recognized by “Best Places to Work” awards

• A global, diverse team that works hard without taking ourselves too seriously

• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries

• Flexible work environment

• Unlimited PTO - take time to recharge when you need it

• Equity that’s venture-backed by top, global VCs - when we win, we win together

• Medical, Dental, and Vision benefits - so you can take care of yourself and your family

• Retirement plan + company match

• Annual Learning & Development stipend - your professional growth is important!

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!