Clinical NGS TAS II (fixed term 12 months)

Work Schedule
Other

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. leads the world in science, generating more than $25 billion in annual revenue. Our mission is to support our customers in improving the world's health, cleanliness, and safety. By investing over $1 billion in R&D each year, we give our teams the ability to apply science effectively and provide our R&D colleagues with the freedom, resources, and tools they need to advance scientific knowledge.

The Technical Application Scientist - Clinical Sequencing is in the Life Sciences Solutions Group (LSG), one of six groups in Thermo Fisher Scientific. LSG is a valuable part of the company, with a wide life sciences portfolio, strong bench presence, excellent web and e-commerce channels, leading on-site supply center coverage, and experienced sales and support teams.

How will you make an impact?

The Technical Applications Scientist II will provide technical support for our sequencing portfolio, including Ion Torrent Next Generation Sequencing instruments and Oncomine and AmpliSeq applications, software, and analysis. They will support customers and field personnel and relay feedback.

Location:

This is a hybrid position requiring 4 days onsite in one of the locations listed i.e. Alcobendas (Madrid, Spain), OR Paisley (UK), OR Milan (Italy). No relocation assistance will be provided.

What will you do?

• Provide technical support for NGS products and workflows by answering customer technical inquiries. Inquiries may be received via telephone, email, or web form.
• Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted.
• Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays. Collaborate on customer projects, providing technical expertise and clinical insights to improve the implementation and utilization of our NGS platforms.
• Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
• Gather commercial and technological trends and transform them into technical tips, build FAQ's and work on troubleshooting guides.
• Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.

Present technical updates to colleagues and contribute to our department meetings.

• Participate in frequent training on products and continuing education on our new applications and technologies.
• Perform other related tasks as opportunities arise.
• A minimum of travel may be required for the position.

How will you get here?

Education Minimum Qualifications:

• Bachelor's degree in a relevant scientific field (e.g., Molecular Biology, Genetics, Bioinformatics) or equivalent experience is required
• Master degree or PhD or equivalent experience in a relevant field is preferred.

Experience

• 2+ years laboratory experience.
• Strong "Hands on" experience with Sequencing techniques, ideally with Oncology sequencing experience.
• Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable.
• Prior experience in customer service or a customer facing role is a strong plus.
• Proficient in English. Additional European languages are an asset.

Knowledge, Skills, Abilities

• Requires in depth knowledge of NGS instruments, software, kits, and services and proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays, is critical.
• Solid understanding of clinical oncology principles, practices, and terminology.
• Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows is preferred.
• Demonstrated dedication to continuous learning and professional development, including staying up-to-date with the latest advancements in NGS and clinical oncology.
• Must have a strong understanding of the laws, regulations, and guidelines in the clinical diagnostic sector and stay updated with the changing regulatory landscape.
• Proven ability to quickly learn large amounts of new, complex technical information.
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Ability to balance multiple tasks while ensuring timely and accurate completion.
• Strong problem-solving abilities and a curious nature.
• Digital literacy, including spreadsheet, database, word processing and Internet applications.