This is a temporary full-time Community Engagement Specialist position with the potential to become permanent. We anticipate a need for this role for at least one year.
As we’ve grown so has our impact on our customers' journeys and the ecommerce industry. We’ve identified a need for someone who can help amplify how we support businesses navigating the ecommerce landscape. That’s where YOU come in!
You'll be the voice and face of Order Desk across social media directly engaging with our partners and the wider ecommerce community. In this role you’ll be active across multiple platforms crafting content that resonates with a diverse audience—our customers partners businesses industry professionals and those just starting in ecommerce.
A significant part of your day will be spent engaging with the ecommerce community on social media and forums building relationships with partners and advocating for Order Desk in these spaces. You’ll moderate our online groups ensuring that discussions remain respectful productive and aligned with our values.
Your creativity will come into play as you create and share video content for platforms like TikTok Instagram Reels LinkedIn YouTube Shorts Threads and X focusing on educating audiences about ecommerce automation and connecting them with Order Desk’s mission.
In addition to your external community-building efforts you'll serve as a bridge between our customers and internal teams. By gathering valuable feedback from the community you’ll ensure that insights are relayed to the appropriate teams—whether it’s support engineering or growth—helping us improve the customer experience and our services.
You’ll collaborate with various teams across the company to repurpose your social media content and findings into other resources like blog posts technical guides webinars and more. Along the way you’ll analyze community engagement data identifying trends issues and opportunities to enhance both Order Desk's business operations and the broader ecommerce experience.
You'll report to the Growth Lead who oversees marketing partnerships and overall company growth efforts while also collaborating closely with other teams to help craft engaging content that attracts new customers educates them and helps them thrive in the ecommerce community.
About You
- You’re a natural connector who thrives on building relationships and interacting with people.
- Your tone of voice is warm friendly and encouraging—both in writing and speaking.
- Creativity comes naturally to you. You’re always coming up with new ideas and finding ways to bring them to life—even if the first method doesn’t work.
- You’re detail-oriented and you make sure to double-check your work before hitting publish.
- Social media energizes you. You love following trends learning the nuances and differences of each platform and connecting with people online.
- You are tech-savvy and able to pick up new software and hardware with ease.
- You have a natural ability to understand and address customer and community needs with care and empathy.
- You are driven to overcome challenges and aren’t afraid to ask for help.
- You are self-motivated and can always find something to fill your time.
- The idea of working with a diverse global team excites you—you love collaborating with people from all walks of life.
- You’re comfortable working during US business hours (Eastern Time).
Requirements
- At least 2+ years of digital community engagement
- A proven portfolio that displays an innate ability to create engaging high-quality content for social media
- Excellent written and verbal communication skills in English with the ability to connect authentically with a wide variety of people
- Proficiency in tools that allow basic mobile video editing like CapCut TikTok iMovie or other similar reputable applications
- Strong multitasking and project management skills to handle multiple platforms and initiatives
Preferred Skills
- Experience working in the ecommerce industry
- PR and Marketing experience
- Proficient in analyzing social media data and leveraging insights to drive strategic decision-making and actionable outcomes
Benefits
The salary for this role is $55000 USD/year.
You will receive a technology fund to help you best set up your working environment. You will receive additional benefits like flexible time off paid parental leave and access to wellness and health services. If you live in the US you’ll have the option to contribute to a 401k plan.
We meet up once a year for a company retreat. So far we’ve been to the U.S. Mexico and Vietnam!
We value authenticity and encourage you to let your true voice come through. Instead of a cover letter we've provided specific questions for you to answer honestly. This allows you to showcase your skills and experience in your own words without relying on tools like AI to speak for you. We believe in the strength of human creativity and individuality. Let us know what sets you apart and why you're the ideal candidate for our team!
Please note: Candidates who are detected using AI tools will be disqualified.
There are a few steps to our application process:
- Application Questions
- Follow-Up Questions
- Skills Test
- Video Response
- Interview(s)
If you are moved to the next round we will contact you to let you know next steps.
This process usually takes a few weeks from start to finish so our tiny hiring team appreciates your patience while we review each application. By the end of this process we will follow up with everyone who applied.
* If you haven’t heard from us within two weeks please get in touch with us!