Community Hub Associate

FIGS is seeking a Community Hub (Sales) Associate to serve as the face of our Rittenhouse Community Hub. In this role, you will provide customers with an exceptional in-Hub shopping experience while assisting with all aspects of store operations. This position reports directly to the Community Hub (Store) General Manager.

What You’ll Do:

• Assist with all aspects of Community Hub setup 
• Organize merchandise, set and stock the sales floor, and ensure that the Community Hub is always maintained according to FIGS’ operational standards
• Welcome customers to the Community Hub and engage them in meaningful conversations about FIGS’ brand and mission
• Develop deep product knowledge in order to educate healthcare professionals about FIGS’ products and our focus on fabric, fit, and function
• Help customers find their desired style, color, and size, and suggest complementary products
• Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
• Support the Hub sales plan to  ensure daily, weekly, and monthly sales targets are met
• Support customer transactions, including purchases, returns, exchanges, and online orders placed in the Hub
• Provide insights on replenishment needs, and participate in regular inventory counts 
• Assist in planning and executing in-store events and initiatives
• Support all operational needs related to the customer journey, including the Rittenhouse Community Hub cafe experience
• Represent the FIGS brand, mission, and values in action

Qualifications:

• Flexible schedule, with the ability to work weekends and holidays
• Prior retail sales experience
• Excellent interpersonal and communication skills
• Fluency in English required; conversational Spanish skills a plus
• Basic retail math and computer skills; experience with Shopify POS a plus
• Attention to detail and problem-solving skills in a fast-paced environment
• Knowledge of or interest in fashion design a plus
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other must haves:

• Positive attitude
• Proven work ethic and integrity
• Ability to respond to short term deadlines
• Detail and quality oriented
• Desire to excel and grow with FIGS
• 100% awesome, like our scrubs 

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $18/hr and $20/hr. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  

• Other compensation and benefits offered include:
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance 
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.