Consumer Operations Manager

About the Role

Are you ready to play a pivotal role in the success of Uber Eats Taiwan? As the Consumer Operations Manager (Membership), you will collaborate across various departments within Uber to elevate our already robust Membership program to new heights.

Uber One membership provides users with exclusive savings and premium experiences across Uber Eats and Uber rides, empowering them to make the most out of their Uber experience. This position will serve as the linchpin for all aspects of membership growth and enhancement, driving forward its key components.

We are seeking a driven and detail-oriented professional with a strong analytical mindset and a passion for delivering excellence. Expertise in project management, membership lifecycle management, consumer campaigns, research and analytics is crucial. The ideal candidate thrives in a fast-paced environment, embraces challenges, and demonstrates the ability to lead and influence effectively.

As the Consumer Operations Manager for Uber Eats Taiwan, you will play a key role in driving the success of our membership initiatives. You will collaborate with global stakeholders to launch new products, design and execute membership campaigns across acquisition, engagement, and retention, and align strategies to enhance customer experiences. By optimizing both in-app and out-of-app communications, you'll help elevate the Uber Eats journey while introducing innovative ideas to create excitement and drive results.

What You Will Do

• Partner with cross-functional/regional teams to launch and operationalize new membership product features.
• Serve as the primary liaison for product-related matters, aligning global product strategies with local market needs to optimize member experience and satisfaction.
• Adapt global offerings for regional relevance, bridging gaps between global initiatives and local expectations.
• Provide insights and recommendations to shape global membership product development and strategy.
• Develop strategies to enhance membership lifecycle management, addressing both short-term optimizations and long-term goals.
• Analyze membership data and monthly forecasts, using consumer insights and market trends to deliver actionable recommendations.
• Drive business objectives, including member acquisition, engagement, and continual enhancement of the membership value proposition.
• Plan, design, and execute monthly membership acquisition and engagement campaigns in alignment with overarching membership strategies and communication goals.
• Monitor and optimize campaign performance through experiments and A/B testing, balancing business goals with improved user experiences.
• Collaborate with customer support teams to enhance member satisfaction and retention.
• Implement initiatives to streamline processes, minimize repetitive tasks, and leverage advanced campaign tools to drive business efficiency and impact.

Basic Qualifications

• Highly motivated self-starter with the ability to work independently and collaboratively in a dynamic team setting.
• Keen attention to detail and the ability to manage multiple projects simultaneously without sacrificing the quality of deliverables, while also bringing innovative ideas to the table.
• Fluent in both traditional Mandarin and English, with strong reading, writing, and speaking skills for seamless communication in international environments.
• Bachelor's degree required.

Preferred Qualifications

• 4+ years of experience in digital, high-traffic B2C marketing, CRM, or operational roles, with a proven track record of success.
• Experience in management of membership or subscription services, with expertise in customer lifecycle management and growth strategies.
• Excellent organizational, planning, and project management skills, with the ability to prioritize and execute tasks effectively in a fast-paced environment.
• Advanced proficiency in SQL, Excel (Google Sheets) and strong analytical capabilities to extract actionable insights from data.
• Outstanding presentation and communication skills, both written and verbal, with the ability to convey complex ideas clearly to diverse stakeholders.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].