CSM - Customer Success Manager - German speaker (Hybrid Remote Policy)

Brevo is the leading and the fast growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success.Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Manager at Brevo, you’ll engage in strategic discussions with our clients, provide expert product recommendations, and drive customer success by fostering deep, consultative relationships. You’ll have the chance to work with a portfolio of enterprise-level customers, managing complex accounts and providing valuable product insights.

As a Customer Success Manager, you will:

• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework.

What will contribute to your success:

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

What we offer you:

• The chance to join an international and collaborative scale-up environment in a hyper-growth context
• 30 days of vacation
• Fully paid Urban Sports Club M Membership
• Budget to subsidize various expenses like Lunch, Internet and well-being activities
• Budget to support your workspace at home
• Language learning with Babbel app!
• Subsidized BVG ticket for public transportation
• Second parent leave: 1 month of fully paid leave
• Global company offsite and inter-office trips
• A modern and very cool Office with a dedicated gaming room for relaxation and fun!
• 2 Days Home Office 
• Free fruits & drinks
• Pizza Wednesday, Monthly breakfast & many events and fun activities
• Learning & development opportunities
• Social, green and rainbow alliance committees to take care of environmental and social matters
• and much more!

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.