Customer Communications Manager - APAC

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is committed to supporting our customer community as they explore the depths of their creativity and marketing innovation. Our Communications team has been testing, experimenting, and exploring a new creative approach to capturing and sharing customer stories, and we want your help to take that work further. We're looking for an expert in customer communications with an eye for compelling content, and a love for Adobe's brand to bring that perspective to life across our channels.

As Customer Communications Manager for Asia Pacific, you'll partner closely with relevant local, regional and global teams to develop and deliver customer communications to elevate the voices of the most compelling marketing, creative and business leaders from leading brands. With an emphasis on thought leadership and captivating storytelling, the Customer Communications Manager will be responsible for driving the production of multimedia customer content and partnering on social strategy across the Adobe Blog and social channels, with a focus on LinkedIn.

You'll build Adobe's brand perception by showcasing the great creativity and efficiency we enable in our customers and telling their stories in refreshed and innovative ways. You'll also work with the broader Communications team to extend the customer communications lifecycle on engagement opportunities.

What You'll Do

• Spearhead customer communications across Asia Pacific alongside relevant field marketing and account teams, aligned to Asia Pacific priorities to drive strategy, identify possibilities, and develop content.
• Develop concepts, write and produce customer content across multiple channels: Customer success stories for Adobe.com and internal amplification. Thought leadership content, with the ability to lead video production for the Adobe Blog and LinkedIn multimedia content. Extending customer voice in partnership with Asia Pacific and global teams, including but not limited to, press and analyst activity and events.
• Collaborate with Brand Communications team to find opportunities to engage Experience Cloud, Creative Cloud, and Document Cloud customers in thought leadership activity.
• Act as the key point of contact for Customer Communications in Asia Pacific - for global, regional and local teams.
• Develop and maintain a view of cross-cloud customer activity across the region
• Actively investigate and suggest new ways to improve content and processes where possible.

What you need to succeed

• 8+ years working in communications with consistent track record of managing successful content programs.
• Deep knowledge of paid, owned and earned content types, formats, and lengths, and what works best on relevant platforms
• A passion for storytelling and excellent communication skills across multiple formats
• Proven track record of strong writing and multimedia skills
• Strong stakeholder management skills
• Experience working with team members and agencies to brief, review, and implement content
• Experience in communicating and collaborating with senior industry leaders

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.