Customer Concierge

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

We are seeking a dedicated and detail-oriented Services Concierge to join our growing team. As a Services Concierge, you will play a pivotal role in welcoming new customers. You will serve as a dedicated UKG representative, guiding our customers through the initial onboarding phases and acting as a liaison during the transfer between Sales and Services teams.

Responsibilities:

• Serve as the initial point of contact for new customers during the welcome phase of onboarding, including initiating welcome outreach, sending welcome messages and packages, and a final welcome sendoff before transition to Services.
• Direct customer to content and enablement resources for customers to use for training/education and to help accelerate product adoption.
• Assist Sales, Presales, and Services teams in the Sales-to-Service handoff, including reviewing and consolidating documentation and setting up handoff meetings.
• Lead administrative tasks for internal teams, including coordinating the Project Manager introduction and answering administrative questions from customers.
• Gather customer feedback and insights to continuously improve the welcome process and overall customer experience.

Basic Qualifications:

• Bachelor's degree in business administration, Marketing, Sales, or related field
• B2B SaaS experience and familiarity with CRM tools (i.e. Salesforce)

Preferred Qualifications:

• Strong communication, interpersonal, and problem-solving skills, with the ability to manage multiple priorities and deadlines
• Passion for delivering exceptional customer service
• UKG Sales org experience a plus

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $62,300 to 89,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers