Customer Relations Advisor- French Speaking (Night Shift)

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We're looking for a Customer Relations Advisor - French Speaker to join our growing team.

Please note that this a remote role that includes shift work as per the below:

Tuesday - Saturday from 22:00 PM - 06:30 AM

Day to Day You'll Be:

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
• Examine and evaluate information to identify the severity of the fraud, breach and/or identity theft
• Exercises judgment in setting priorities to ensure that deadlines and due dates are met
• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Manage and understand customer and client expectations Act as point of contact for customer, client and internal experts
• Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims

Essential Skills & Experience:

• Fluent in French and English (Must be fluent in all 2)
• 3-5 years working in a client facing position similar to customer service
• APA, CIP, and or working towards a QFA or equivalent an advantage
• Ability to manage multiple tasks moving at varying pace
• Proficient with MS Office suite; Tech savvy

Desirable Skills & Experience:

• Ability to manage multiple tasks moving at varying pace
• Proficient with MS Office suite; Tech savvy
• Proficient with reporting systems e.g. claims/ client management systems an advantage

Impact You'll Make:

What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#Remote

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Customer Support Operations