Customer Service Professional III

JOB DESCRIPTION
The Customer Service Professional III role is essential to fostering strong relationships with UL Solutions clients. It requires a detail-oriented professional who will manage multiple simultaneous projects, routinely communicate relevant project information to our clients, and proactively work with internal technical teams to ensure we are delivering the customer experience, integrity, and values our globally recognized UL mark represents.

• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
• Moves or transports samples weighing up to 20 pounds around the lab, as needed.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

What you'll experience working at UL:
Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
#LI-BW1 #LI-Onsite
QUALIFICATIONS

• Required: Higher Secondary Education (High School Diploma), or equivalent.
• Required: Proficiency in Microsoft Office suite.
• Required: Demonstrated ability to effectively communicate (verbally, written) with both internal and external stakeholders.
• Highly preferred: At least one year of customer service experience.
• Highly preferred: Customer Relationship Management (CRM)or Salesforce experience.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We abide by the highest ethical standards to ensure that not only are the products themselves safe, but the supply chains are using ethically and sustainably sourced materials. We build close relationships with our customers, providing advice and expertise to make sure they're delivering safe products that meet the latest requirements and manufacturing them fairly. Join our team and make your mark on products that shape people's lives.